These General Terms and Conditions are subdivided into:


I. Holidaymenow.com Terms of Use

II. General Terms and Conditions of Holidaymenow.com (Sunbird travel agency Imerovigli Santorini
Cyclades Greece 84700)

III. General Terms and Conditions of the Supplier of tours and other tourist services (referred
company)
Within the scope of an intermediary service, Holidaymenow.com shall provide the visitors and
Suppliers of tours or tourist services with this booking Platform.
Furthermore, Holidaymenow.com shall also provide this booking Platform to certain cooperating
partners (sub-agent/ distribution partner) for the booking of the Supplier’s tourist services. The use of
this Platform by sub-agents or distribution partner requires a separate contractual agreement and is
not permitted without the prior written authorization of Holidaymenow.com.
Contracts for tourist services are to be concluded directly between the users of this booking Platform
and the Suppliers of tours or other tourist services. If users book services via a linked partner Platform
or if a sub-intermediary makes a booking on behalf of a user of a connected partner Platform, a
corresponding contract shall be concluded directly between this user and the Supplier.
Holidaymenow.com is not a contract party with regards to the tourist services offered on this booking
Platform.
I. Holidaymenow.com Terms of Use

1. Who operates this website?
This website (including sub-sites and including text, images, videos, software, products, services and
other information contained in or presented on the website; all together the "Website") is provided by
Sunbird travel agency Imerovigli Santorini Cyclades Greece 84700. You can contact us by email
(This email address is being protected from spambots. You need JavaScript enabled to view it.).
Bookings through the Platform are subject to the General Terms and Conditions of
Holidaymenow.com as well as the General Terms and Conditions of the Supplier of tours and other
tourist.
2. Application of these Terms of Use
These terms of use (the "Terms of Use"), together with our privacy policy (the "Privacy Policy"), apply
to any use of the Website. Visitors of the Website ("User" or "you") may use the Website only on
condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further

use of the Website or any part of it means you have read and understood the Terms of Use and the
Privacy Policy, and agree to be bound by all parts of the Terms of Use.
3. No offer
The information on this Website is for general informational purposes only. Information on this
Website does not constitute an offer binding to us. Binding agreements with suppliers of activities
available on the Website require a booking request through the Holidaymenow.com Platform and the
supplier's acceptance of the booking request according to the General Terms and Conditions of
Holidaymenow.com.
4. No warranty
While Holidaymenow.com tries to ensure that the information in or through the Website is accurate, it
does not provide any warranties, express or implied, in relation to its correctness, completeness,
current, reliability, suitability for any purpose or otherwise (including for any information provided by
third parties). Holidaymenow.com may change, add or remove information on the Website and its
structure and functions at any time at its sole discretion, without specifically informing of any such
change, and without removing outdated information or characterizing it as such. Holidaymenow.com
may also block Users from accessing the Website or parts of it, or requires certain conditions to be
fulfilled for such access. Holidaymenow.com does not provide any warranties, express or implied, in
relation to the availability of the Website or its functions, that the Website is free from defects, or that
the Website and the infrastructure on which it runs is free from viruses and other harmful software.
Moreover, Holidaymenow.com does not guarantee that information available on the Website has not
been altered through technical defects or by unauthorized third parties.

5. Limitation of liability
Holidaymenow.com excludes its liability, and that of its agents and independent contractors, and its
and their employees and officers, and its sub-agents or distribution partners for damages relating to
your access to (or inability to access) the Website, or to any errors or omissions, or the results
obtained from the use, of the Website, whatever the legal basis of such liability would be, except
liability for damages caused willfully or through gross negligence, and only to the extent permitted by
applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event
of an injury to life, limb or health or for claims based on product liability regulation.
6. Third party content, links to other websites
Holidaymenow.com does not assume any responsibility for third party content (including any activities
available for booking requests, and information relating to such activities) that may be available
through the Website, and for content linked to the Website or which are linked to from it or referred to.
Holidaymenow.com does not recommend or endorse such content, and will not have any liability
relating to it. Where Holidaymenow.com links to third party websites, you use such websites at your
own risk. We recommend reading the policies of these websites and review how these websites may
process personally identifiable data relating to you. If you think we have illicit content on the Website,
please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
7. Limited Holidaymenow.com App license
Holidaymenow.com hereby grants to you a non-exclusive, non-transferable, non-sublicensable,
revocable, royalty-free, worldwide right to use the Holidaymenow.com App according to these Terms
of Use and provided that you are and will always be in compliance with these Terms of Use. You may

(i) only use the Holidaymenow.com App in object code form and for your personal purposes (if you
are a consumer) or for your internal business purposes (if you are a business); (ii) only use such
number of copies of the Holidaymenow.com App and make such number of backup copies of the
Holidaymenow.com App as may be necessary for its lawful use; (iii) not nor permit any third party to
copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to
the Holidaymenow.com App in whole or in part; (iv) not rent, lease, sub-license, loan, translate,
merge, adapt or modify the Holidaymenow.com App or any associated documentation; (v) not
disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part
of the Holidaymenow.com App nor attempt to do any such things.

8. Intellectual property rights
As between you and Holidaymenow.com, the Website is and remains protected by copyright and/or
any other intellectual property rights (including protection granted through unfair competition law). You
acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature
(including trademarks) published on the Website. You may access and view the Website, but not
incorporate it into other websites, and not copy, present, license, publish, download, upload, send or
make it perceptible in any other way without our prior written consent.
9. Amendments to the Terms of Use
Holidaymenow.com may amend these Terms of Use at any time and with immediate effect. If we
make amendments, they apply as of the date of their publication on the Website. Holidaymenow.com
expects you to regularly refer to this section to make sure you are familiar with the applicable Terms
of Use. Any further use of the Website following such amendments means you consent to the
amendment.
10. Applicable law and jurisdiction
The law of the Hellenic Republic shall apply, excluding the UN Convention on Contracts for the
International Sale of Goods. If you have placed the order, as the consumer, and at the time of the
order your normal place of residence is in another country, the application of the mandatory legal
provisions of this country remain unaffected by the choice of law. The exclusive place of jurisdiction is
Athens, provided the user is a tradesperson as per the Hellenic Commercial Code or does not have a
permanent place of residence in Greece when the suit is filed. The legally-binding places of
jurisdiction remain unaffected by this.
II. Holidaymenow.com – User Terms and Conditions for the online offer of Holidaymenow.com
Platform

1. Introduction
1.1 Holidaymenow.com (Sunbird Travel agency, imerovigli Santorini Cyclades Greece 84700) runs an
intermediary Platform for tourist offers in the form of an online offer via the internet and apps
(hereinafter jointly referred to as the “Holidaymenow.com Platform”). On the Holidaymenow.com
Platform users have the chance to find and book tours, activities and experiences all over the world.
The online offer comprises guided tours, cooking courses, sightseeing tours by bus, river barge trips,
tickets for entry to sightseeing locations and other services. The offers are placed online by a range of
local Suppliers around the world (hereinafter referred to as “Suppliers”) with whom the respective

contract for tourist services is concluded (“service agreement”). The Suppliers’ services can be
accessed via the Holidaymenow.com Platform and bookings can be made.
1.2 Holidaymenow.com approaches both, consumers and companies. For the purposes of these
General Terms and Conditions, the following applies:
a. A “consumer” is any individual person who has concluded a contract for purposes which cannot be
predominantly assigned to commercial or independent work activities.
b. A “company” is a natural person or legal entity, or a partnership, which is performing its commercial
or independent activities by concluding this contract.
c. The “user” denotes a natural person, unless this person has been explicitly registered with
Holidaymenow.com as a legal entity. The actions and omissions that take place during the registration
of a legal entity are allocated to a natural individual, unless they are carried out within the framework
of their power of attorney for the legal entity. The “user” subsequently also includes users referred by
sub-agent or distribution partners.
2. Subject matter of part II of these General Terms and Conditions
These General Terms and Conditions apply to any use of the Holidaymenow.com Platform, such as
via the internet and apps. The contractual relationship between the user and Holidaymenow.com
generally only comprises the proper referral of users to the respective Supplier, or the transfer of data
via users who are provided by a sub-agent . Holidaymenow.com does not appear itself as the
organizer, lessor, seller or other contract partner with regards to the tourist service agreement with the
user. Consequently, part II of the General Terms and Conditions of Holidaymenow.com shall apply to
offers on the Holidaymenow.com Platform and the provision of users to the Supplier. Part II of the
General Terms and Conditions applies to the use of Holidaymenow.com Platform by cooperating
partners (sub-agents or distribution partners), subject to special contractual agreements concluded
with the respective cooperating partner. The contractual conditions of the Supplier, as per part III of
these General Terms and Conditions, apply to the respective tourist service agreement between the
user and the Supplier.

3. Registration
3.1 The use of Holidaymenow.com Platform’s offer can generally be done anonymously.
3.2 Certain types of use of Holidaymenow.com Platform, such as the making of bookings, require
registration. During registration, the user sends an electronic registration form and consents to the
General Terms and Conditions. The registration with Holidaymenow.com is only concluded once a
confirmation is sent to the e-mail address specified by the user. Natural individuals must be over the
age of 18 in order to register. The user has to keep the password he/she sets secret and take suitable
precautions to prevent third parties becoming aware of it.
3.3 The creation of more than one user account for the same natural individual or legal entity is not
permitted. The user account cannot be transferred.
4. Services of Holidaymenow.com/Conclusion of contract
4.1 Once the user has entered his/her desired service on the Holidaymenow.com Platform (e.g. travel
destination, type of tour, start time, number of participants & price options), Holidaymenow.com shall
show the user the information about the Suppliers’ services (“service information“). Based on this
information, the user can, where applicable after checking availability, make a contractual offer, by
placing an offer, to be sent to the respective Supplier, whereby the sub-intermediates act on behalf of

the referred user. This happens, after the selection and transfer to the shopping basket, by clicking on
the button “confirm and book”.
4.2 The user is bound to his/her binding offer for five working days. For more information see Section
5 of the General Terms and Conditions of the Supplier of tours and other tourist services in Part III.
4.3 Holidaymenow.com shall notify the user of the conditions of transport and business of the Supplier
for their contractual relationship with the user and for their services. They can be found in the
respective tenders. The user is responsible for meeting and complying with these conditions. The
Supplier reserves the right to not allow the user to undertake an action, or to exclude it, if they do not
meet the conditions. In this case the paid price shall not be refunded.
4.4 Holidaymenow.com shall provide the user with a booking confirmation issued in the name of, and
on behalf of, the Supplier, as well as a payment confirmation. The use of the Holidaymenow.com
Platform itself is essentially free of charge for the user. The costs for the technical access to the
Holidaymenow.com Platform (e.g. internet access) are to be borne by the user. Holidaymenow.com is
permitted to collect the invoiced amounts in the name of, and behalf of the Supplier.
4.5 Holidaymenow.com shall forward the user any data for the use of a Supplier’s service according
to the applicable conditions (such as ticket data), once they have been received by the Supplier.
4.6 Holidaymenow.com assumes no guarantee for the accuracy of forwarded data, or for the
performance of services by the Supplier, as all the information indicated and forwarded is based on
data from Suppliers or third parties, which Holidaymenow.com cannot check in detail.
5. Payments on Holidaymenow.com
5.1 The service agreement concluded with the Supplier shall apply to the fees to be paid by the user
for the services of the Supplier.
5.2 Holidaymenow.com is permitted to collect the invoiced amounts in the name of and on behalf of
the Supplier, provided nothing else has been explicitly stated in the Supplier’s invoice. If claims have
to be paid by the user in a different currency than its national currency (claims for payment in foreign
currencies), Holidaymenow.com can demand payment in the national currency of the user and the
foreign currency claim can be converted based on the current exchange rate at the time the contract
is concluded. Holidaymenow.com can charge the user a suitable conversion charge for this.
5.3 The contact partner, and contract partner, of the user in connection with the service agreement
and its payment, is the respective Supplier. The user can only assert the repayment of a payment to
the respective Supplier. A refund granted by the Supplier can also be processed by the Supplier via
Holidaymenow.com. To simplify the process for the user, communication via Holidaymenow.com
Platform is recommended.
5.4 To use the payment functions of Holidaymenow.com, the user has to register. The user has to
enter correct payment information and update the details immediately in the event of changes.
Holidaymenow.com can reject the payment method specified by the user. The user will be notified of
the payment methods permitted for the respective service during the order process.
5.5 Upon the authorization of the payment, the user consents to his/her payment information being
used for the collection of payments by the creditor. Holidaymenow.com reserves the right to make the
use of the payment function of Holidaymenow.com dependent on a check of the credit rating of the
user.
6. Pricing of Holidaymenow.com
6.1 All prices on Holidaymenow.com are quoted per person, per day or per hour, and include VAT
and all other taxes. Local taxes may be charged on site.
6.2 These prices specified by the Suppliers may be subjected to special conditions, for example with
regards to cancellation and the refunding of payments made. Before making the booking, please
check precisely whether the respective service agreement is subject to separate conditions.

7. The best price guarantee of Holidaymenow.com
7.1 Holidaymenow.com would like the user to pay the lowest possible price for the respective service.
If the users find the offer they have booked via Holidaymenow.com with the same conditions
(town/city, number of people, availability) and at a lower price online, Holidaymenow.com shall pay
the user, on a voluntary basis, the difference between the price paid and the lower price found on the
internet.
7.2 All special offers and promotional campaigns are marked as such.
8. Duties and obligations of the user
8.1 The user shall keep the registration data (user login and password) secret and not allow third
parties access to Holidaymenow.com Portal using his/her registration data. The user shall be
accountable for all use of his/her user account on Holidaymenow.com Portal.
8.2 After receiving the service information, the user can send any orders to Holidaymenow.com for
forwarding to the Supplier.
8.3 The user shall exempt Holidaymenow.com from third-party claims based on his/her use of the
Holidaymenow.com Platform, unless they are the fault of Holidaymenow.com.
9. Availability and warranty
9.1 There is no claim for availability, quality or service features, or technical support for the
Holidaymenow.com Platform. Holidaymenow.com can redesign, reduce or suspend their online portal
Holidaymenow.com at any time, at its discretion. Existing agreements of the user with a Supplier, as
well as the execution of these agreements, remain unaffected by these changes.
9.2 Holidaymenow.com makes no guarantee or warranty for the accuracy or completeness of data
provided by third parties (such as Suppliers).
9.3 Holidaymenow.com makes no guarantee or warranty for the services provided by the Suppliers.
The contact partner of the user in the event of questions and claims in connection with a service
agreement and its execution is the respective Supplier.
9.4 Provided Holidaymenow.com does not have any obligation to the user, Holidaymenow.com also
provides no guarantee.
10. Liability of Holidaymenow.com
10.1 If Holidaymenow.com has not assumed a corresponding contractual obligation by means of an
explicit agreement with the user, it is not liable for the realization of corresponding agreements with
Suppliers in line with the booking request of the user.
10.2 Without explicit agreement or an assurance of this kind, Holidaymenow.com is not liable for
defects in the performance of the service and personal or material damage incurred by the user in
connection with the travel service provided, concerning the services provided. If several tourist
services are provided (in accordance with the legal term “package holidays”) this does not apply,
unless Holidaymenow.com gives the impression..
10.3 Any liability of Holidaymenow.com due to the culpable violation of obligations in the brokering of
contracts remains unaffected by the aforementioned conditions.
10.4 The liability of Holidaymenow.com for contractual claims of the user is limited to three-times the
price of the tourist services procured, except for

• any violation of a key obligation, which needs to be fulfilled in order to allow the proper execution of
the brokering agreement or the violation of which endangers the fulfilment of the contractual purpose

• liability for damage incurred by the user due to the injury to life, limb or health, which is based on a
negligent breach of duty by Holidaymenow.com or a vicarious agent of Holidaymenow.com
• liability of Holidaymenow.com for other damage incurred by the user due to a grossly-negligent
breach of duty by Holidaymenow.com or a willful or grossly-negligent breach of duty by a legal
representative or vicarious agent of Holidaymenow.com.

10.5 For ordinary negligence, Holidaymenow.com is only liable for the violation of a key contractual
obligation and only for foreseeable and typical damage. Key contractual obligations are obligations
which need to be fulfilled to make the proper execution of the contract possible and whereby the user
can regularly rely on them being met.
10.6 Restrictions of liability do not apply within the scope of guarantees issued, in the event of an
injury to life, limb or health or for claims based on the product liability law.
11. Termination
Users can cancel their registration on Holidaymenow.com Portal at any time by blocking their user
account. Holidaymenow.com can cancel a registration unilaterally with one week’s notice. Claims
which have arisen before this is done, remain unaffected. The right to extraordinary cancellation
remains unaffected.
12. Evaluation function of Holidaymenow.com
12.1 Users have the opportunity to have personal influence on the content of Holidaymenow.com
Platform by writing travel reports in the form of evaluations, or uploading pictures (“user content”).
Users are fully responsible for the user content they provide. They ensure that the content is correct
and guarantee that the content does not contain any misleading or illegal statements or details.
Furthermore, the users guarantee that the content does not violate third-party rights. Under no
circumstance and in no way does Holidaymenow.com make user content its own, it merely provides a
Platform.
12.2 Holidaymenow.com can use the user content in various ways. This includes displaying it on the
website, reformatting, editing for more clarity or better grammar, incorporation into adverts or other
work.
12.3 Holidaymenow.com can remove or report user content where necessary and at its own
discretion. For example, Holidaymenow.com can remove user content if it violates the
Holidaymenow.com principles for content, in the opinion of Holidaymenow.com. Holidaymenow.com
is not obliged to store copies of user content or provide copies thereof. Holidaymenow.com does not
guarantee the confidentiality of user content.
12.4 Holidaymenow.com and its distribution partners or sub-agents can display adverts and other
information together or next to the user content on the website and other media. Users have no claim
to remuneration for these adverts. Subject to changes regarding the type and scope of these
advertising measures. The user does not need to be especially notified of this.
12.5 The users shall fully indemnify Holidaymenow.com and its distribution partner or sub-agents from
all third-party claims (incl. suitable costs for legal prosecution and defense) at first request, which
these third parties assert against Holidaymenow.com concerning the user content provided by the
user. This also applies if the contested content can no longer be accessed on Holidaymenow.com
Platform. This does not apply if Holidaymenow.com is responsible for the legal violation. In the event

of recourse by third parties, users have to immediately, truthfully and completely provide
Holidaymenow.com with all the information necessary to verify the claims and defend them.
13. Data protection
13.1 Holidaymenow.com collects and uses personal data of users to the extent that is necessary for
the creation, design of content or modification of the contractual conditions for Holidaymenow.com
between the user and Holidaymenow.com.
13.2 If Holidaymenow.com is involved in the communication for a service agreement between the
user and the respective Supplier, it shall transfer the data required for this agreement to the
respective Supplier. This Supplier processes and uses the data to initiate, conclude and execute the
contract on its own responsibility. The identity of the respective Supplier can be taken from the
booking dialogue.
13.3 Further information can be found in the data protection conditions of Holidaymenow.com.
14. Changes to these General Terms and Conditions
14.1 Holidaymenow.com reserves the right to change these General Terms and Conditions at any
time and without stating the reasons. Holidaymenow.com will only make changes affecting the user,
which the user must agree to in consideration of mutual interests. This concerns, for example, cases
where the equivalence principle has been disturbed, as well as loopholes and changes in legislation.
The amended conditions will be sent to the users by e-mail at the latest two weeks before they come
into effect. If a user does not reject the validity of the new General Terms and Conditions within two
weeks of the receipt of the e-mail, the amended General Terms and Conditions are deemed to have
been accepted. Holidaymenow.com will notify the user, in the e-mail containing the amended
conditions, of the importance of this two-week deadline.
14.2 These Terms and Conditions can be amended at any time and without notice for future
intermediation of contracts with Supplier. The respective conditions valid for each individual contract
conclusion shall apply.
15. Other provisions
15.1 These General Terms and Conditions represent the whole agreement between
Holidaymenow.com and the user. No additional agreements exist.
15.2 The law of the Hellenic republic shall apply, excluding the UN Convention on Contracts for the
International Sale of Goods. If you have placed the order, as the consumer, and at the time of the
order your normal place of residence is in another country, the application of the mandatory legal
provisions of this country remain unaffected by the choice of law. The exclusive place of jurisdiction is
Athens, provided the user is a tradesperson as per the Greek Commercial Code or does not have a
permanent place of residence in Greece when the suit is filed. The legally-binding places of
jurisdiction remain unaffected by this.
15.3 If provisions of these General Terms and Conditions are or become invalid, this shall not affect
the validity of the rest of the provisions.
Holidaymenow.com (Sunbird travel agency) Imerovigli, Santorini Cyclades Greece 84700
III. General Terms and Conditions of the Supplier of tours and other tourist services

1. Introduction

Part III of these General Terms and Conditions applies to all contracts concluded between the
Suppliers and the users via the Holidaymenow.com Platform. This also applies, if access to the
Holidaymenow.com Platform is provided via a cooperating partner (sub- agent, distribution partner).
2. Truthful details
The details transferred via the Holidaymenow.com Platform must be truthful. The Supplier reserves
the right to withdraw from the contract or to exclude users from participating in the service and to
demand compensation amounting to the cancellation costs as per Section 11 of part III of the General
Terms and Conditions of Supplier of tours and other tourist services, if defective details are provided
by the user.
3. Arrival at meeting point and compliance with conditions
You are responsible for arriving on time at the notified meeting point. If you are travelling to an activity
from abroad, you are responsible for having the necessary travel documents (passport etc.), and for
observing the health regulations etc.
4. Additional terms and conditions
If Supplier includes in addition to these General Terms and Conditions of Supplier of tours and other
tourist services of Part III further participation or transport or other terms in a contract with you, you
are responsible for observing these additional terms. The Supplier reserves the right to exclude
participants from the activity if they do not meet these conditions.
5. Binding nature of the request
The contract between you or the user you have referred, and the Supplier comes into effect upon the
acceptance of your binding request by the Supplier. When you book a tour or another activity, you
make the Supplier a binding offer which you, or the user you have referred, are bound to for five
working days. If the Supplier accepts your offer within this period of time, the contract comes into
binding effect. You, or the user referred by you, receives notification of this by e-mail.
6. Payment
The agreed total price for the service we have provided is due upon the conclusion of the contract.
7. Notes on the right of revocation
The Supplier points out that according to legal provisions , contracts for tourism services which are
concluded as remote selling (i.e. via the Holidaymenow.com Platform) do not have a right of
revocation, but merely the legal rights to withdraw and cancel the contract.
8. Self-responsibility for insurance
The price of the services does not include insurance. You are responsible for providing sufficient
insurance protection. The requirement for insurance depends on the activity booked.
9. Unpaid services
If you or the user you have referred do not pay for the booked service according to the agreed due

date of payment, although the Supplier is prepared, and able, to perform the contractual service and
there is no legal or contractual right of retention for you or the user you have provided, the Supplier is
permitted to withdraw from the contract and charge you, or the user you have referred, for the
withdrawal costs as per point 11.
10. Exchange of messages
All messages between you, or the user you have referred, and the Supplier shall be done via the
Holidaymenow.com Platform. In the interest of quick processing, it is recommended to exclusively use
the forms provided by Holidaymenow.com.
11. Cancellation guidelines
11.1 If you reject (cancel) the activity, the cancellation conditions stated in the product description as
well as on your voucher apply. Holidaymenow.com advises the user to carefully read the information
in the product description.
11.2 Provided there are no deviating cancellation conditions in the product description of your
Supplier, the following cancellation fees will be charged by the Supplier of the tourist services:
a. Up to 24 hours before the start of the activity: full refund
b. Less than 24 hours before the start of the activity or in the event of a no-show: no refund
11.3 You, or the user you have referred, are free to prove to the Supplier that they have not incurred
any damage, or substantially less damage than the fee charged by the Supplier.
11.4 The Supplier reserves the right to request higher, specific compensation instead of the
aforementioned flat-rate fees, if the Supplier can prove that it has incurred much higher expenses
than the respectively applicable flat-rate fee. In this case the Supplier is obliged to provide specific
figures and evidence of the compensation requested, taking into account the saved expenses and
any other use of the services.
11.5 The refund is done using the same payment method. In the event of credit cards which are
charged monthly, the amount shall be credited at the end of the current invoicing period. The exact
time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be
done within seven bank working days.
12. Extraordinary cancellation
The Supplier can cancel the activity on the agreed date without observing a period of notice, if
weather conditions, official measures, strikes or other unforeseeable or unavoidable external
conditions (in particular force majeure) make the execution of the activity impossible, make it
considerably more difficult or endanger it. In this case the paid price is refunded.
13. Exclusion of participation
The Supplier is permitted not to allow you to join an activity, or to exclude you from one, if you do not
meet the personal participation requirements, your participation would endanger you or someone else
or in any other way make the activity impossible in the long-term. This applies accordingly to a user
you have referred. In these cases, the paid price cannot be refunded.
14. Changes to the program
Furthermore, the Supplier reserves the right to make non-essential changes to the program, if this is
necessary due to unforeseeable or unavoidable conditions.

15. Further conditions
Further conditions or deviating conditions can be found in the respective tenders.
16. Time zone
For calculations of the time and deadlines, the time zone of the Supplier is authoritative.
17. Liability of the Supplier of the tour or the tourism service
The Supplier is liable in accordance with the applicable law for its services, whereby the liability, if
permitted according to the applicable law, is excluded.
18. Change to these General Terms and Conditions
These Terms and Conditions of the Supplier of tours and other tourist services of Part III can be
amended at any time and without notice for future bookings. The respective conditions valid for each
individual booking shall apply. The user has no claim for future bookings based on the existing
conditions.